At KANHIT TOUR AND TRAVELS (OPC) PRIVATE LIMITED, we strive to provide reliable and transparent travel services. This Refund Policy explains the circumstances under which refunds may be issued for bookings made through our website or directly with us. By booking our services, you agree to the terms of this Refund Policy.

1. General Refund Policy

Refund eligibility depends on the type of booking, the applicable cancellation terms, and the policies of airlines, hotels, transport operators, and other third-party service providers involved in your travel.

All refund requests are subject to verification and approval.

2. Tour Package Refunds

  • Cancellation requests must be submitted in writing via email.
  • Refunds, if applicable, will be processed after deducting cancellation charges, taxes, service fees, and any non-refundable costs charged by third-party suppliers.
  • Some promotional, discounted, or special offer packages may be non-refundable.
  • Refund amounts may vary depending on the date of cancellation and the supplier’s policies.

3. Flight Ticket Refunds

  • Flight ticket refunds are governed by the fare rules of the respective airline.
  • Non-refundable tickets are not eligible for refunds unless permitted by the airline.
  • Refunds, if approved by the airline, will be processed only after we receive the refund from the airline.
  • Airline cancellation charges, convenience fees, and applicable service charges may be deducted.

4. Train and Bus Ticket Refunds

Refunds for train and bus tickets are subject to the cancellation and refund policies of the respective railway authorities or bus operators.

Applicable cancellation charges will be deducted before processing any eligible refund.

5. Hotel Booking Refunds

Hotel booking refunds are governed by the cancellation policy of the respective hotel.

Certain hotels may offer:

  • Full refund
  • Partial refund
  • No refund

depending on the booking conditions and cancellation timing.

6. Customized Travel Packages

Customized travel itineraries may include non-refundable bookings such as hotel reservations, transportation, permits, or activity bookings.

Refunds for customized packages will be determined based on the cancellation terms of each supplier and the costs already incurred.

7. Non-Refundable Charges

The following charges are generally non-refundable unless required by applicable law:

  • Convenience fees
  • Service charges
  • Processing fees
  • Payment gateway charges
  • Government taxes or fees already remitted
  • Any supplier-imposed non-refundable charges

8. Refund Processing Time

Once a refund is approved:

  • Refunds are generally processed within 7 to 15 business days.
  • The actual credit timeline may vary depending on your bank, card issuer, payment gateway, or financial institution.

9. No-Show Policy

If a customer fails to report for travel, check-in, or use the booked service without prior cancellation (“No Show”), no refund may be provided unless permitted by the relevant service provider.

10. Force Majeure

Refunds for cancellations due to events beyond our control—including natural disasters, severe weather, pandemics, government restrictions, strikes, or civil disturbances—will be handled in accordance with the policies of the respective airlines, hotels, transport providers, or other suppliers.

We will make reasonable efforts to assist customers in obtaining any eligible refunds or travel credits.

11. Incorrect Information

No refund will be provided for losses arising from incorrect information supplied by the customer, including incorrect names, travel dates, contact details, or failure to carry valid identification or required travel documents.

12. How to Request a Refund

To request a refund, please contact us with your booking details:

KANHIT TOUR AND TRAVELS (OPC) PRIVATE LIMITED

Address:
20, Second Floor, Near Harimal Complex, A. K. Azad Road, Rehabari, Guwahati, Assam – 781008

Phone: +91 9660528824

Email: kanhittourtravelspvtltd@gmail.com

Please include:

  • Booking ID or reference number
  • Customer name
  • Contact number
  • Reason for the refund request
  • Supporting documents, if applicable

13. Changes to This Refund Policy

We reserve the right to amend or update this Refund Policy at any time. Any changes will be posted on this page with the revised effective date