At KANHIT TOUR AND TRAVELS (OPC) PRIVATE LIMITED, we understand that travel plans may change due to unforeseen circumstances. This Cancellation Policy outlines the terms and conditions applicable to cancellations of tour packages, ticket bookings, hotel reservations, and other travel services booked through us.

By making a booking with us, you agree to the terms of this Cancellation Policy.

1. Cancellation Requests

All cancellation requests must be submitted in writing via email to:

Email: kanhittourtravelspvtltd@gmail.com

Please include your:

Booking ID or reference number
Full name
Contact number
Details of the booking
Reason for cancellation (optional)

A cancellation request will be considered effective only after it has been acknowledged by our team.

2. Tour Package Cancellation

Cancellation charges may apply depending on the date of cancellation and the terms of the booked package.

The final cancellation amount will depend on:

The cancellation policy applicable to the selected tour package.
Charges imposed by hotels, transport operators, activity providers, or other third-party suppliers.
Any non-refundable booking or reservation costs already incurred.

Certain promotional, discounted, or special offer packages may be non-cancellable and non-refundable.

3. Flight Ticket Cancellation

Flight ticket cancellations are governed by the fare rules and cancellation policies of the respective airline.

Refundable tickets may be cancelled subject to airline cancellation charges.
Non-refundable tickets may not be eligible for cancellation or refund.
Airline convenience fees, service charges, and applicable deductions may apply.

4. Train and Bus Ticket Cancellation

Train and bus ticket cancellations are subject to the cancellation rules of the respective railway authority or bus operator.

Applicable cancellation charges will be deducted in accordance with the service provider’s policy.

5. Hotel Booking Cancellation

Hotel reservation cancellations are governed by the cancellation policy of the respective hotel.

Depending on the booking conditions, a hotel booking may be:

Fully refundable
Partially refundable
Non-refundable

Customers are advised to review the applicable hotel cancellation terms before confirming their booking.

6. Customized Travel Packages

Customized itineraries may include confirmed reservations with multiple suppliers.

Cancellation charges will depend on:

Supplier cancellation policies
Services already booked
Non-refundable reservations
Administrative and processing costs

7. No-Show Policy

If a customer fails to:

Report for travel,
Check in for a flight,
Board a bus or train,
Arrive at the hotel,
Participate in a scheduled tour,

without prior cancellation, the booking will be treated as a No Show.

In such cases, refunds may not be available unless permitted by the respective service provider.

8. Cancellation by Service Providers

If an airline, hotel, transport operator, or other travel supplier cancels or reschedules a booking, the applicable refund, credit, or alternative arrangement will be governed by that supplier’s policies.

We will make reasonable efforts to assist customers in coordinating with the respective service provider.

9. Force Majeure

We shall not be liable for cancellations or disruptions caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Earthquakes
Severe weather conditions
Pandemics
Government restrictions
War
Civil unrest
Strikes
Transportation disruptions

Any refunds or travel credits in such situations will be subject to the policies of the relevant service providers.

10. Refunds After Cancellation

Where a booking qualifies for a refund, it will be processed in accordance with our Refund Policy after deducting applicable cancellation charges, supplier fees, taxes, and service charges.

Approved refunds are generally processed within 7 to 15 business days, although the actual credit time may vary depending on the payment method and banking institution.

11. Modification of Bookings

Requests to modify travel dates, destinations, passenger details, or other booking information are subject to availability and approval by the relevant service providers.

Additional charges or fare differences may apply.

12. Company’s Right to Cancel

KANHIT TOUR AND TRAVELS (OPC) PRIVATE LIMITED reserves the right to cancel or refuse any booking in exceptional circumstances, including but not limited to:

Incomplete or incorrect customer information
Failure to make required payments
Suspected fraudulent transactions
Compliance with legal or regulatory requirements
Circumstances beyond our operational control

Where applicable, eligible refunds will be processed in accordance with this policy.

13. Contact Us

For any cancellation-related queries, please contact us:

KANHIT TOUR AND TRAVELS (OPC) PRIVATE LIMITED

Address:
20, Second Floor, Near Harimal Complex, A. K. Azad Road, Rehabari, Guwahati, Assam – 781008

Phone: +91 9660528824